Description
Description
This Online Customer Service E-Learning course is aimed at employees in management or leadership positions that need to be confident in their knowledge should they need to enact disciplinary procedures against a fellow employee.
This Leadership Skills E-Learning course is aimed at supervisors and managers that want to develop more effective relationships with members of their teams. This online Leadership Skills course can be a great starting point for people new to their leadership role and more established managers who want to enhance their skills. This acts as a great introduction to the subject.
When undertaking this course it is recommended that learners have sufficient command of the English language in order to complete the course.
Upon completion of the course candidates will receive a certificate which is available as a PDF (Portable Document Format).
What's Included
What's Included
- Disciplinary Procedure and Confidentiality
- Investigations, Allegations and Suspensions
- Notification Of A Hearing, The Right To Be Accompanied, And Procedure
- Penalties, Their Effects, And Appeals
- Holding Disciplinary Hearings And A Case Study
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