Terms & Conditions

These terms and conditions outline the rules and regulations for the use of the Medline Consultancy Limited website. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use the Medline Consultancy Limited website if you do not accept all the terms and conditions stated on this page.

All products or services are subject to availability. We reserve the right to discontinue any product at any time for any reason.

Please be advised that while we always aim to provide accurate and up-to-date pricing information on our website, discrepancies may occur. Prices are subject to change without prior notice due to variable market conditions and other factors.

In the event of a pricing error for any purchase, we regret to inform you that we are unable to honor the incorrect price. Should such a situation arise, we will notify you at the earliest opportunity to discuss possible resolutions.

We appreciate your understanding and thank you for your business. Our commitment to providing quality service remains our top priority.

If you send specific submissions or, without our request, send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may use, without restriction or compensation to you, any comments that you forward to us.

In no case shall Medline Consultancy Limited, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

We will arrange delivery of goods in within the UK by means at our discretion unless the buyer otherwise requires their own transportation. If you would like an item to be shipped outside of the UK, please contact us for a quotation.

Shipping charges for your order xxxxxxx and displayed at checkout.

The risk in the goods will pass to the buyer when they are all off-loaded at their destination if we are the carrier, and on leaving our premises if not.

Without accepting any liability for our failure in any case to do so we will pursue for the benefit of the buyer any claim or damage to or short delivery or loss of goods in transit provided that we and the carrier are notified in any claim at the point of receiving the goods.

We are only able to accept returns for a refund or exchange on orders within 30 days of purchase.

To be eligible for a return your item:

• Must be unused and in the same condition that you received it.
• Must be in their original, intact packaging.
• Must have the original invoice or proof of purchase included.
• Must not be a custom item that has been manufactured to order.
• Must have been purchased directly from Medline Consultancy Limited

Once we receive your item, we will inspect it and notify you of the status of your refund.

You may be issued with a restocking fee of 20% for any goods returned unless agreed prior to your return.

If/when your return is approved, we will initiate a refund to your original method of payment. You will usually receive the credit within 5-7 days, depending on your card issuer’s policies

You will need to submit a return request by contacting us and providing your order number and the email address used to place the order.

After an eligible return request has been completed,

All items should be returned to:

Online Returns,
Medline Consultancy Limited,
[address_1],
[address_2],
[city],
[county],
[postcode]

We are able to accept returns for a refund or exchange on orders within 30 days of purchase.

You will be responsible for arranging and paying for your own shipping costs and returning your item.

We can’t currently process exchanges for orders unfortunately. If you’d like to exchange an item, please submit a return then simply place a new order for your preferred item.

Refunds, when applicable, will be processed using the original method of payment and are usually issued within 5-7 days.

We aim to address payment disputes within 5-7 days.

We understand that sometimes you might change your mind, which is why you may cancel your order or part of your order the same day as placing it, provided the order has not yet been shipped. If your order has already been shipped, please refer to our Returns Policy for further instructions.

If you have paid via credit or debit card, the amount will be reversed back to your account usually within 5-7 days.

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

VAT is charged at a standard rate of 20%. Prices shown across our website include VAT.

All payment details which are provided to us through our online payment gateway are encrypted for the protection of your information. Your personal and payment details are not stored on our servers.

In the event of a failed transaction you will be informed of the failed transaction and the reason. No amount will be deducted for unsuccessful transactions.

Sometimes we may run promotional offers on selected products. These offers are subject to change at any time. To redeem an offer you can enter your promo code on the basket page or during checkout.

We accept payment via any of the following payment methods.

[payment_methods]

Medline Consultancy Limited has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this site, you signify your acceptance of this policy. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.