Customer Service – Online Course

Description

This Online Customer Service E-Learning course is aimed at employees in customer-facing roles or customer account holders, helping to improve their existing and providing new skills.

This Conflict Resolution in the Workplace E-Learning course is aimed at supervisors and managers that want to develop effective conflict resolution methods. This E-Learning Conflict Resolution in the Workplace course can be a great starting point for people new to their leadership role and more established managers who want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

This Online Conflict Resolution in the Workplace course can be sold to individuals who are doing the training for themselves or it can be pitched to businesses who might want to put all of their first line management team through the training, so they are all work in the same way and have the same skill set.

When undertaking this course it is recommended that learners have sufficient command of the English language in order to complete the course.

Upon completion of the course candidates will receive a certificate which is available as a PDF (Portable Document Format).

Additional information

What's Included

• About the Course
• What is Customer Service
• The Goals of Great Customer Service
• Discovering and Understanding Customer Needs
• Delivering Maximum Levels of Customer Service
• Making Customers Feel Great From the Start
• Communication Skills
• Non-verbal Communication and Body Language
• Dealing with Customer Complaints