Description

Course Description

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This Online Principles of Communication E-Learning course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Course Duration

This course is delivered via our online learning platform and will take approximately 75 minutes to complete.

Pre-Requisites

When undertaking this course it is recommended that learners have sufficient command of the English language in order to complete the course.

Course Content

This course covers a range of content including:

• Reasons People Communicate
• Ways of Communicating
• Identifying Communication Barriers
• Reducing Communication Barriers
• Checking Understanding
• Getting Help With Communication Issues
• Confidentiality

Technical Requirements

This course is delivered by e-learning. We would therefore recommend that you access this course on a desktop or laptop to access your course.

Certificate and Validity

Upon completion of the course candidates will receive a certificate which is available as a PDF (Portable Document Format).