Description

Course Description

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This Customer Service E-Learning course will start by clarifying

what we mean by customer service and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more

Course Duration

This course is delivered via our online learning platform and will take approximately 75 minutes to complete.

Pre-Requisites

When undertaking this course it is recommended that learners have sufficient command of the English language in order to complete the course.

Course Content

This course covers a range of content including:

• About the Course
• What is Customer Service
• The Goals of Great Customer Service
• Discovering and Understanding Customer Needs
• Delivering Maximum Levels of Customer Service
• Making Customers Feel Great From the Start
• Communication Skills
• Non-verbal Communication and Body Language
• Dealing with Customer Complaints

Technical Requirements

This course is delivered by e-learning. We would therefore recommend that you access this course on a desktop or laptop to access your course.

Certificate and Validity

Upon completion of the course candidates will receive a certificate which is available as a PDF (Portable Document Format).