The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict. Then there are the intangible costs such as a reduction in loyalty, commitment, motivation, teamwork and morale.
This online Conflict Resolution in the Workplace course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.
This E-Learning Conflict Resolution in the Workplace course covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build-up.
As well as the negative impacts of conflict the Conflict Resolution in the Workplace course explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.
This course is delivered via our online learning platform and will take approximately 45 minutes to complete.
When undertaking this course it is recommended that learners have sufficient command of the English language in order to complete the course.
This course covers a range of content including:
- The Causes and Symptoms of Conflict at Work
- Resolving Conflict
- The Five Conflict Modes
- Using the Modes
- Making Positive Outcomes
This course is delivered by e-learning. We would therefore recommend that you access this course on a desktop or laptop to access your course.
Certificate and Validity
Upon completion of the course candidates will receive a certificate which is available as a PDF (Portable Document Format).